Things You Should Know

Coach Seat Numbers
The coach seat number reserved for you is shown on your tickets. However, very occasionally circumstances arise, e.g. last minute substitution of a coach of different seating configuration, where you may be required to move to a different seat. We therefore reserve the right to amend your seat numbers at any time.

Room Allocation
Every effort will be made to provide precisely the kind of room you have booked, and we will endeavour to convey special requests to Hoteliers. However, we accept no liability for any failure to provide a special request which is not specified in the brochure/website and for which no supplement payment is made. Our liability for the provision of additional facilities for which a supplement is paid shall be limited to the brochure/website price of that supplement. Booking for rooms with private facilities will be deemed to be effected by the provision of either bath and w.c. or shower and w.c. Requests for one or the other will be treated as requests only. When booking a double room requests for a twin or double bed should be made clearly, otherwise it will be assumed that either type is acceptable.
On continental holidays three bedded rooms are normally twin rooms plus an extra bed which may or may not be suitable for an adult and space will inevitably be restricted.
The reference to “Hotel” in brochures/website covers all accommodation and does not necessarily distinguish between local classifications such as “Apartotel”, “Hostal”, “Pension”, “Taverna”, Residencia”, “Gasthof”, “Garni”, “Motel”, etc. Some of the hotels etc. we use have annexes which are nearby for sleeping, with main meals being taken in the main hotel. It is possible that you will be sharing your hotel with a group from another country and consequently facilities can vary according to mix and age of various nationalities. Single rooms are always scarce in hotels so book early. You may find these rooms are not quite as good as twin or double rooms in terms of size, location and general standard. You pay a supplement for privacy rather than for the facilities. Three or four bedded rooms usually mean a twin bedded room with extra folding beds so you need to be prepared for having less space.
Vegetarianism is not as popular on the continent as in the UK and meals provided may not be of the same standard as non vegetarian dishes with more limited variety and choice.
The accommodation provided is only for the use of passengers shown on the holiday invoice as confirmed by us: subletting, sharing or assignment is prohibited.

Passports and Visas
It is your responsibility to be in possession of a valid passport or any visa which may be necessary - be certain to apply in plenty of time as City Cruiser Holidays cannot accept responsibility if you are refused entry into any country. A full 10 year British Passport will be needed for all overseas travel. In addition the passport must be valid for at least 6 months beyond the return day to travel on some tours including Croatia; Poland; Russia; Slovenia; Prague & Vienna and Budapest Tours. In addition further visas may be required if you do not hold a British passport issued in the UK. Please check passport and Visa regulations with the consulates of all countries you will be visiting or passing through. Children including babies who are not already included on a valid 10 year passport will need to hold their own passport if they are to travel abroad. It is not now possible to add or include children on British passports. Children who are already included on an existing passport may continue to travel with the passport holder until either the child reaches the age of 16 or the passport on which the child is included expires or needs to be amended.
Important Information:
New Immigration Procedures apply when travelling to EU countries from November 2024 - for further information please CLICK HERE

Special Requests
We cannot accept any reservation which is made conditional upon a special request being satisfied and such requests do not form part of the contract between us. Special requests cannot be guaranteed.

• Return coach travel.  Please note: ALL coaches are non-smoking.
• Excursions as indicated on itinerary.
• Ferry charge - on coach holidays all ferry charges are included when required.
• We reserve the right to use Eurotunnel services through the channel tunnel in either or both directions on tours to the Continent.  This service may be used as alternative transportation to ferry crossings in case of last minute schedule changes, unexpected delays, weather conditions or force majeure.
• Hotel accommodation on board basis as specified in each itinerary.
• VAT applicable in July 2024.  If rate changes or new system introduced surcharges may be levied.  (See Fair Trading Policy).
• Financial Bonding

• Charges that accommodation suppliers may make for use of certain facilities such as tennis courts, sunbeds etc.
• Cost of visas or inoculations
•  Any articles of personal expenditure not listed as included in the price of the holiday.
• Extra items at hotel such as laundry, wines, morning tea, coffee after Dinner, unless the hotel should specifically include those items in tariff.
• Any locally collected taxes such as Tourist Tax etc.
• Meals en route.
• Gratuities, personal expenditure and where applicable, admission charges.
• Travel Insurance which is strongly recommended 
• Optional excursions
• Please Note: The availability of optional excursions cannot be guaranteed and are operated on a basis of a minimum of 20 passengers booking.  If it is necessary for us to cancel an optional excursion a refund of the excursion price will be made.  There will be no additional compensation.

Included Excursion Programmes
No entrance fees are included in trips and we reserve the right to substitute any advertised excursion with a similar alternative if operational reasons should ever make this necessary.

Health
There is no evidence linking coach travel to DVT (Deep Vein Thrombosis).  Below are some sensible and precautionary measures we would recommend to you:

• Drink plenty of water to keep hydrated
• Sit so that your legs are as unconstricted as possible
• Do not cross your legs for long periods as this position can reduce blood flow in the legs
• Whilst seated, massage feet, ankles, lower legs and knees
• Exercise calf muscles by clenching your toes to stimulate the blood circulation
• Do seat excercises such as ankle rolls and toe pointing
• Avoid alcohol and sleeping pills before and during the journey

Before undertaking a journey you should consult your doctor if you have suffered from:

• DVT or pulmonary embolism
• A family history of blood clotting conditions
• Cancer or treatment for cancer in the past
• Undergone major surgery in the last 3 months
• Had hip or knee replacement within the last 3 months
• Ever suffered from a stroke, heart or lung disease

General Coach Travel Tips:

• Drink plenty of fluids
• Wear your seat belt at all times
• Avoid alcohol
• Avoid crossing legs when seated
• Wear loose fitting clothes
• Stretch your legs at comfort breaks
• Stand up in your seat and stretch but please do not walk around when the coach is moving
• Check with your doctor for any additional advice on medication

Always check with your Doctor as to which inoculations are advisable or necessary well before you travel. You should always refer to the DOH Leaflet T5 (Travellers Guide for Health) available from your local DOH Office. This does not however replace the need for holiday insurance. It is advisable to take with you a DOH E111 Form when travelling abroad.

For Your Protection
All the tours in this brochure are operated by City Cruiser Holidays Limited. As members of ABTA we have deposited a substantial bond, meaning that come what may, our clients holidays and the money they have paid to us is safeguarded at all times. Our ABTA registration number is V1801. By law tour operators of holidays involving flights require an ATOL (Air Tours Operators Licence).
A bond has been lodged with the Civil Aviation Authority to provide financial security for all monies paid in respect of holidays by air. Our ATOL number is 4682.